Terms and Conditions

TERMS  OF BUSINESS.

Payment:

 Strictly payment in advance please, by Paypal. 
paypal

E.U. and overseas orders.

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination.

Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Cichlidpress has no control over additional charges in relation to customs clearance. Cichlidpress recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you the customer.

Despatch.

Despatch will normally be within 7 working days of receipt of payment; if this is not feasible for any reason we will notify you as soon as possible, normally upon receipt of your order, actual delivery to you should be 7/10days from order.

 Returns:

Defective/damaged/lost goods will be replaced free of charge provided that: 
    a) Defective goods are returned to us (we will refund carriage costs). We strongly advise obtaining proof of posting as we will not replace defective goods until they are received by us or are confirmed “lost in post” 

    b) Damaged goods and the packaging are retained by you for inspection by the carriers, and you cooperate fully with us and the carriers as regards any claim we may make against the latter. Please notify us of any damage as soon as possible after receipt, and in any case within 48 hours. 

    c) Lost goods. In the event that your order fails to arrive, we will replace it upon receipt of your hard copy written confirmation of its non-arrival.


Under UK Distance Selling legislation all UK (but not overseas) customers have the right to change their mind during a “cooling off” period of seven days following receipt of goods sold by mail order, on the Internet, etc., and receive a refund of item cost and carriage charges. If you wish to change your mind about purchasing the following conditions apply. 

    i) Refunds will normally be made only via Paypal and only when the goods have been returned in good order. 

    ii) Written notice (by email) of cancellation must be sent within seven days of receipt of the goods. 

    iii) The goods must be returned within 28 days of receipt, and you must pay the return carriage costs. We strongly advise obtaining proof of posting as we will not make refunds on goods not returned safely to us. 

    iv) Electronic media (videos, CDs, DVDs) are exempt from the legislation and cannot be returned unless damaged or defective. 

    v) Returned goods must be in the condition in which they were supplied. Books supplied in a film wrapper must be returned with the film wrapper intact, as once it is removed they can no longer be resold as new.

Contact details. 

Cichlid Press (UK), 
1, Copper Oak, East Village, 
Crediton, 
Devon, 
EX17 4DW 
Tel. 01363-866509. 

EOE Aug 2019.
 

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