Terms and Conditions

TERMS  OF BUSINESS.

Payment:

 Strictly payment in advance please, by Paypal. 
paypal
Despatch.

Despatch will normally be within 7 working days of receipt of payment; if this is not feasible for any reason we will notify you as soon as possible, normally upon receipt of your order, actual delivery to you should be 7/10days from order.

 Returns:

Defective/damaged/lost goods will be replaced free of charge provided that: 
    a) Defective goods are returned to us (we will refund carriage costs). We strongly advise obtaining proof of posting as we will not replace defective goods until they are received by us or are confirmed “lost in post” 

    b) Damaged goods and the packaging are retained by you for inspection by the carriers, and you cooperate fully with us and the carriers as regards any claim we may make against the latter. Please notify us of any damage as soon as possible after receipt, and in any case within 48 hours. 

    c) Lost goods. In the event that your order fails to arrive, we will replace it upon receipt of your hard copy written confirmation of its non-arrival.


Under UK Distance Selling legislation all UK (but not overseas) customers have the right to change their mind during a “cooling off” period of seven days following receipt of goods sold by mail order, on the Internet, etc., and receive a refund of item cost and carriage charges. If you wish to change your mind about purchasing the following conditions apply. 

    i) Refunds will normally be made only via Paypal and only when the goods have been returned in good order. 

    ii) Written notice (by email) of cancellation must be sent within seven days of receipt of the goods. 

    iii) The goods must be returned within 28 days of receipt, and you must pay the return carriage costs. We strongly advise obtaining proof of posting as we will not make refunds on goods not returned safely to us. 

    iv) Electronic media (videos, CDs, DVDs) are exempt from the legislation and cannot be returned unless damaged or defective. 

    v) Returned goods must be in the condition in which they were supplied. Books supplied in a film wrapper must be returned with the film wrapper intact, as once it is removed they can no longer be resold as new.

Contact details. 

Cichlid Press (UK), 
1, Copper Oak, East Village, 
Crediton, 
Devon, 
EX17 4DW 
Tel. 01363-866509. 

EOE Aug 2019.
 

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